FREE UK MAINLAND DELIVERY ON ORDERS OVER £55
Orders & Shipping
Do you ship internationally?
Currently we only ship to the UK. Please contact us for information about our International Distributors.
What are your UK delivery charges?
Standard delivery (for large parcels over 2kg)
- Free UK Standard Delivery (Over £50)
Despatched within 3-5 working days via Next Day Courier (Parcelforce or DHL). Applies to Mainland UK only*. Max weight 30kg**. - UK Standard Delivery (3-5 Working Days) - £5.99
Despatched within 3-5 working days via Next Day Courier (Parcelforce or DHL). This service is FREE for orders over £50. Applies to Mainland UK only*. Max weight 30kg**.
**Orders over 30kg in weight will incur a "freight" delivery charge of £35 which will be highlighted during the checkout process.
Standard delivery (for small parcels under 2kg)
- Free Royal Mail 24 Small Parcel (Over £50)
Despatched within 2-3 working days. 1-2 day service with Royal Mail (including Saturdays).
Includes all UK postcodes registered with Royal Mail. - Royal Mail 48 Small Parcel (Under 2kg) - From £3.50
Despatched within 2-3 working days. 2-3 day service with Royal Mail (including Saturdays).
Includes all UK postcodes registered with Royal Mail. - Royal Mail 24 Small Parcel (Under 2kg) - From £4.50
Despatched within 2-3 working days. 1-2 day service with Royal Mail (including Saturdays). This service is FREE for orders over £50.
Includes all UK postcodes registered with Royal Mail.
Standard delivery (Highlands and Non-mainland)
- For orders under 2kg, see Royal Mail pricing above.
- For orders over 2kg, up to 20kg is accepted with Royal Mail and the cost will vary depending on the weight which you'll see during checkout.
Expedited delivery
- UK Expedited Delivery (Next Working Day) - £7.50
Despatched on the same working day (if placed before 12pm) and the next working day (if placed after 12pm) via Next Day Courier (Parcelforce or DHL). Excludes weekends. Applies to Mainland UK only*. Max weight 30kg**.
Saturday delivery
- Royal Mail Saturday Delivery - £10
Guaranteed Saturday delivery via Royal Mail. Delivery will be made on the first Saturday following your order with a cutoff of 12pm on Friday.
Excludes the following UK postcodes: AB, BT, GY, HS, IM, IV, JE, KW, ZE, DD9-11, DG5-9, FK17-21, KA27-30, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25
Heavy delivery
- UK Mainland Heavy Delivery (over 30kg) - £35
Despatched within 3-5 working days via Courier (Parcelforce or DHL) and may be split into two separate deliveries. Applies to Mainland UK only*. Max weight 50kg**.
Can I collect my order?
Yes. Collection is available from our warehouse in Acton W3, between 9am-5pm Mon-Fri. If ordered before 12pm, same day collection is available. You'll receive a confirmation email when your order is ready. Please bring your own bag.Click here for printable map (PDF).
Can I change my order after placing it?
Please contact us and depending on what stage of the despatch process we're at, we may be able to make changes.
Can I cancel my order after placing it?
Please contact us and depending on what stage of the despatch process we're at, we may be able to cancel it.
Can I change my shipping or billing address?
Please note that we cannot change your shipping address for security reasons. Once your order is dispatched, you will receive an email with tracking information. You can then contact the carrier to provide any additional delivery information. Similarly, we are unable to modify your billing address for security reasons. Once an order has been sent to our warehouse for packaging, no further changes can be made.
How do I track my order?
Once your order is shipped from our warehouse, we will email you the tracking information. Please note that the tracking will only become active once the carrier has received your order.
Refunds & Returns
What is your returns policy?
Returns & Refunds
We hope you're happy with your order. If you'd like to return an item, we're happy to offer a refund or exchange, provided the product is unopened and in resalable condition. Replacements are available within 30 days of receiving your order.
Once we receive and check your return, we'll notify you by email. Refunds will be issued to the original payment method only and processed after we get the item back.
Please note, if you're returning an item because of a change of mind, you'll need to cover the return shipping costs. For assistance, contact us here.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 24 hours of receiving it. We may ask for photographic proof and will issue a refund, including postage costs.
Returns Address
Clearspring Returns
19 Acton Park Estate, London W3 7QE
If you have any other questions, don't hesitate to contact us.
Account Info
Do I have to create an account?
You do not have to create an account; you are always free to check out as a guest. However, by creating an account, you can maximise the benefits of our services and save time in the future.
How do I change my account password?
If you've forgotten or want to change your password, you can easily reset it by clicking the "forgotten password" link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is strong and secure. Remember to keep your password safe and never share it with anyone. If you don't receive a password reset email, you may have entered an incorrect or different email, or you may have been ordering as a guest and not created an account with us yet.
How do I change my account email?
Please contact us using your current account email, and we can update your email for you. If you no longer have access to your current account email, please contact us and provide your shipping address and old email address. We may ask for further security questions if necessary.
Sustainability & Environmental Info
What are you doing about all your plastic packaging?
We take our environmental responsibilities seriously and have been working closely with our suppliers as well as packaging companies to improve the sustainability of our packaging.
We have relaunched our Organic Atlantic Sea Vegetables with the addition of some new products in compostable inner bags and recyclable outer boxes.
We have also relaunched our Organic Japanese Teas in plastic free teabags that are compostable and outer packaging that is recyclable in the paper waste stream.
Are your tea bags compostable?
Yes, the new tea bags that we have launched are plastic free as well as staple free and compostable. Information on the packaging and how to dispose of it is clearly indicated on the boxes (both outside and inside!).
If you have tea bags in our previous packaging format (loose tea bags in foil pouches) these contain plastic polymers and are not biodegradable or compostable. Please dispose of these in your general household waste.
Can’t you reduce the amount of plastic used to package the Seaveg Crispies?
We've been hard at work with our producer to improve the packaging of your snacks. We have listened to your feedback and removed the plastic tray from the individual packs, saving 4.5M trays, which is equivalent to 17.5 tonnes of plastic. As an extra step, the multipack outer bag has also changed to a recyclable paper-based material.
Why don’t you switch all your plastic film to compostable alternatives?
We are taking a good look at this possibility with the help of our suppliers. Our products remain stable over a shelf-life that is longer than what the packaging suppliers that have developed compostable films can currently guarantee. We must ensure we can maintain the food safety and quality standards that come with our brand promise (and are required by law!) so our first task is to carry out thorough testing.
In the meantime, we are switching to recyclable plastic film for some our product ranges.
Where can I recycle the Tofu cartons?
The tofu cartons are equivalent to Tetrapak cartons and can be recycled wherever drinks cartons are collected for recycling.
Does your packaging contain BPA?
No. We do not allow BPA in the packaging that we pass onto our customers.
Is it possible for the aluminium in your fruit puree pots to leach into the puree itself?
No. The fruit puree pots are made of aluminium coated with food grade plastic polymer lining. There is no contact between the food product and the aluminium layer at any point during the production process. Furthermore, the packaging is fully compliant with EU food safety regulations.
Do you have any zero waste products?
The following product ranges are in glass jars and tins which are fully recyclable in most areas of the UK: Coconut Specialities (Coconut Milk and Coconut Oil), Pasta Sauces and Passata, Bio Kitchen Vegetables, Pulses and Peanut Butter, Sea Salt, Fruit Spreads, Amazake Desserts & Malt Syrups.